Refund and Returns Policy – Rocky Mountain Compounds

At RM Compounds, we strive to provide high-quality products and ensure customer satisfaction. Please review our policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of our products, we only accept returns under specific conditions:

The item is damaged, defective, or incorrect upon delivery
The request is made within 7 days of receiving the order
The product is unused and in its original packaging

We do not accept returns for products that have been opened, used, or improperly stored.

2. Non-Returnable Items

The following items are non-returnable:

Opened or used products
Products not in original condition
Items damaged due to customer handling
Clearance or final sale items

3. Refunds

Once your return is received and inspected:

If approved, your refund will be processed to your original payment method
Refunds may take 5–10 business days to appear depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to our error (wrong or defective product).

4. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect

If you need an exchange, please contact us with proof (photos/videos).

5. Order Issues & Claims

If you receive a damaged or incorrect product:

Contact us within 48 hours of delivery
Provide clear photos/videos of the issue
Include your order number

Failure to report within this timeframe may result in rejection of your claim.

6. Shipping Returns

Customers are responsible for return shipping costs unless the issue was caused by us.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

7. Order Cancellations

Orders can only be canceled before they are processed or shipped
Once shipped, orders cannot be canceled

8. Important Disclaimer

All products sold on RM Compounds are intended for research purposes only.

We are not responsible for misuse, improper handling, or use outside intended guidelines.

9. Contact Us

For any return or refund requests, please contact us

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.